- Can your dog use the wheelchair for a whole day?
No. In the beginning of using this dog wheel chair, please work in very short (1-5) minutes sessions, several times a day (4-6). Give your dog rest periods of 1-2 hours between each session. Until dog gets used to the Walkin’ Wheels®, you should still limit the amount of time spent in it. The Walkin’ Wheels® is designed to allow your dog to get exercise and physical therapy.
- Can I wash the wheelchair by water?
Yes, you can wash your wheelchair by water and don’t need to worry about getting rusty. You can disassemble the parts and clean them but remember not to put any lubricant on the cart.
- Can your dog go to toilet while sitting on the cart?
Yes, they can do their business in a standing position… pee or poop.
- Can my dog sit down in the wheelchair?
No. Our chair is designed NEVER to collapse on the dog’s leg or spine. We’ve gone to great lengths to be sure of it. The chairs are designed with the help of veterinarians and rehabilitation specialists to hold the dog up, keeping the spine and legs in the optimal position for safety and healing.
What’s more, the purpose of the chair is to give the dog exercise and the freedom to go outside and do his business. When the dog is tired, you should never leave him in the chair.
The reviews we have seen of the experimental sit-down spring-loaded style have not been positive. Although we have done a great deal of research, we have not found a safe way for a chair to collapse on a dog.
- Can my dog lie down in the wheelchair?
If you have a Dachshund or Corgi, it is OK for them to take a rest up against a pillow or bed, because their legs are so short. Otherwise, it is not recommended, due to back or disc issues that could worsen by laying down in the wheelchair.
- How heavy is the wheelchair?
This varies with size. A wheelchair for a GSD or Labrador is about 10 lbs. It can fold flat for easy transporting and come with a bag for carrying. The small wheel chair is about 3 lbs.
- If I get wrong measurement, can I exchange the wheelchair or wheels in the right size after purchase?
Normally, the size of wheelchair is determined by the dog weight. The possibility of getting the wrong wheelchair is low. If you got the wrong Fold of Flank, please contact us within 14 days to exchange a correct size of strut and wheels. If the goods have scratches and wear, stains, etc., may need to charge administrative costs.
- My dog doesn’t need the wheelchair anymore after using a period of time, can I return the product to you or do you sell it as 2nd hand product?
We have 14 days product exchange and return policy, please contact us for return arrangement. If the product is unopened, you will be refunded 90% of the cost of the entire cart, less shipping charges. Or you can donate your wheelchair to non-profit pet organization to help the disable dogs to have a happy life
- How long does it take to adapt to use this wheelchair?
It depends on his/her health condition, age, weight and characteristic. It may take a few minutes or a few hours, even a few weeks to get used to it. You have to be calm and patient for the cart training. You can take reference of How To Teach Your Dog to Use a Canine Walkin’ Wheels.
- What type of circumstance that my dog is not suitable for using wheelchair?
If your dog is suffering from Meniere’s disease and serious leg/spinal deformed, or there is tumor near the leg ring or front harness, they may not be suitable for using wheel chair. Please consult your vet’s professional opinions before purchase.
- Why does my dog try to go backwards?
One of the first things I learnt when researching was that, when dogs are walking, they push forwards with their back legs and use their front legs for braking and steering. Initially they will need to learn how to walk with their new walking aid.
- How quickly will my dog get used to the wheelchair?
The wheelchairs come with guidance on ‘getting going’. Initially let them get used to the look of the wheelchair, then the feel of the harness. Put them in it for a few moments on and reward them for being good. Treats will help as well as lots of fuss. Try and make sure only good things happen while they are in the chair. Encourage them to take one or two steps and again use lots of praise. A very gentle push may help. Once moving, lots of praise and they’ll soon be leaving you behind.
- Can it be adapted for another dog?
There’s a lot of adjustment within the wheelchair. 2 or three inches in height and the wheelchair comes supplied with long side arms and a longer width extension so that flexibility is already there. You can also buy larger wheels to fit to your existing wheelchair so there are lots of options available.
- Do you have second hand wheelchairs for sale or hire?
This is our long-term plan but it is not available right now.
- Can my Pet Use his/her Rear Legs in the Wheelchair?
Yes, we encourage your dog to use his/her rear legs to maintain muscle mass and to get exercise. If the rear legs are paralyzed, then the stirrups will keep their legs from dragging.
- How to tell if the Cart is Adjusted Properly
When the wheelchair is adjusted properly, the animal stands in a ‘natural’ position. Here’s what to check (refer to the figure below):
A: Knuckle at the hips. If you were to draw an imaginary line from one knuckle to the other, the line would pass right through the dog’s hips where the bone of the leg meets the bones of the body. If the knuckle is not aligned there, tighten harness and/or adjust length. Allow 1″ on each side between dog and black knuckle.
B: Front Support loop at the shoulder. The loop on the front harness that the extender bar goes through should be at the shoulder. Adjust the straps so that the loop is held firmly against the shoulder, then clip into wheelchair.
C: The dog’s back needs to be straight or arched up (slight hunch). In this photo, the dog’s back is arched down a little. This is NOT correct and this dog needs the Belly Strap.
D: The back legs need to be just touching, or just off the ground, depending on the health of the back legs. If the dog wants to use his back legs, then allow his feet to touch lightly. This is often adjusted by tightening the straps that hold the harness to the frame – this brings the dog’s seat up. (Take the dog out of the harness before adjusting.) If the height of the harness cannot be changed, then lengthen the leg struts. Consider boots if the feet drag. Use the stirrups if the dog cannot use his back legs or the feet are dragging on the ground.
E: The horizontal extender bar needs to be level.
- How long should my pet wear the Walkin’ Splint?
Splints are not designed to be left on your pet for a long period of time. Introduce your pet to the splint by slowly fitting the splint onto your pet. Do this for the first handful of times that your pet has to wear the splint. Have your pet wear the splint for two hours on, followed by two hours off. When your pet is resting or relaxed for a long period of time, keep the splint off. Always remove the splint overnight. Please see USAGE tab for more information.
- How do I use a dog splint?
Injuries to the lower limb of small animals often need to be splinted or braced. Please see your veterinarian to determine whether this is the best treatment for your pet. These splints can be used on the lower leg for stability and support and are available in a full range of sizes and shapes to accommodate the rear legs comfortably. Your pet should always be supervised when using the splint.
- Where do I put the splint?
Walkin’ Rear Splints are placed on the back of the leg and held in place by padded touch-fastener closures straps. They extend about halfway up the leg. The bottom of the splint extends completely under the paw to provide weight-bearing support. This is ideal for fractures, knuckling, and other ailments.
- What are the splints made of?
Splints are made of hard plastic with a soft foam lining and a non-skid pad on the bottom. The non-skid pad will not work well on some slippery surfaces. Before using the splint, test it on the surface to make sure it will grip adequately.
- How will I know if the splint fits well and how long to wear it?
Splints should be used only when recommended by a pet care professional who will determine whether the splint is appropriate, how long it should be worn, and what problems might occur that would indicate that use of the splint should be discontinued. These include chafing, muscle atrophy, or extreme distress of the animal.
- How should I start using it on my pet?
Occasionally, animals resist having the splint put on and may try to escape. An animal with a splint halfway on can injure himself or herself. Put the splint on in an enclosed area, and secure the pet with a leash or other restraint. As you start to put on the splint, reward the pet with special treats. Start with two to three minute sessions, and increase the time as your pet gets used to the splint. Please see USAGE tab for more information.
- How do I put the splint on?
Putting a sock on the leg before applying the splint is sometimes more comfortable for the dog. Rear splints should be applied on a standing animal. Starting at the bottom, place the foot flat in the bottom of the splint. Make sure that the toes do not extend over the bottom edge. Snug the bottom strap first. Check for a snug fit after the animal has taken a few steps.
- Can my dog sit and lay down with a splint on?
Yes, your pet can sit and lay down with our splints.
- My dog has a rear limb knee problem (ACL or Patella). Will a splint work for my dog?
No, splints will support the lower limb for the animal but will not go high enough to support the knee on the dog.
- My dog seems to fall in-between size in your charts, should I order the larger size?
Splints are a standard size splint and will not conform to every contour of the animal’s limb. If the measurement is not right on, try using the weight information on the sizing chart.
- Does the splint have any tread or soling on the bottom so the dog will not slip?
Yes, the splints have a non-skid surface on the sole
- Do the splints have any padding inside and can it be cleaned?
Yes, the splints are fully lined with closed cell foam that can be washed.
- When should my dog use the dog splint?
This device is often recommended by veterinarians for temporary use after injury or during recuperation.
- Can my dog wear the splint 24 hours a day?
No. Splints should not be left on the animal for long periods of time. Never leave the animal unsupervised with the splint on. Introduce the splint slowly when fitting for the first several times, 2 hours on 2 hours off. Remove the splint at night when animal is quiet.
- When should my dog use the wrist wrap or hock holder?
The wrist wrap is to stabilize your dog’s forearm bones and lends support to the muscles and tendons of the wrist and legs. The hock holder is designed to fit the natural angel of the hock to prevent it from hyper extending.
- What is the difference between Walkin’ Support Sling & Walkin’ Lift Rear Harness?
Walkin’ Support Sling is mainly protect your back from injury, helps prevent injury to dogs with overall leg weakness and lift or assist large dog. But Walkin’ Lift Rear Harness is used to support your dog’s hindquarters. It is compatible with Walkin’ Wheels Wheelchair, and can be used instead of leg ring.
Forelimb & hind limb wrap / hugger
- Under what circumstances should forelimb and hind limb wrist guards be used?
Forelimb wrist guards can stabilize the dog’s forearm bones and provide support for the muscles and tendons of the wrists and legs. The hind limb wrist guard is designed according to the angle of the dog's hock joint to reduce pressure. Suitable for sprains, strains, joint pains, etc.
- What is the difference between an auxiliary walking harness and a hind limb walking harness?
The auxiliary walking harness is mainly for dogs with back problems, larger body size, or weak limbs, while the hind limb walking harness is mainly for dogs with hind limbs or buttocks problems, and can be buckled on the wheelchair to replace the legs Use of the circle.
Shipping / Delivery
- How can I get my product?
You can arrange self-pick-up at our office or delivery service. Please advise your delivery address to check if there is any additional shipping charge.
- How long does it take for local delivery?
Once you’ve placed an order & receipt of payment, you will receive the goods about 2 working days depending the location.
Monday – Saturday
9AM – 6PM
- Do you provide any delivery service to other cities outside HK?
Yes, we have delivery service for Mainland China, Taiwan & Macau. Please check with us about the delivery cost and time. Welcome any enquires from other Asia cities.